My Account
Questions Regarding Your Account
Thanks for visiting. We hope to provide more functionality on this page over the next few months. In the meantime, here are some of the most frequent questions we are asked.
How do I withdraw my child from class?
You can notify us of your withdrawal from class by completing this online form. We'll be sorry to see you go, but we appreciate your business and hope to see you at one of our camps or studio classes (if you live in Minnesota) or on our online store. After withdrawing from class, you will still need to pay any outstanding balance for classes taken or other charges on your account.
When is my tuition due?
If you pay Dancercise Kids directly, your tuition is due two weeks prior to the start of the session for which you are paying. For example, payments for classes starting the week of June 1st are due by May 15th. You will receive an e-mail statement two weeks prior to the payment due date with your account balance and payment instructions. In the prior example, you would receive a statement on or around May 1st, indicating the balance due by May 15th, for classes starting June 1st.
If you pay your center for your Dancercise Kids classes, then check with your center director. Centers have their own billing practices and policies.
How do I pay?
Effective October 1st, 2008 we will be switching all accounts to an automated monthly billing process, where we will bill your credit or debit card automatically for the next month's classes. You'll receive a statement reminder via e-mail, and also an e-mail receipt. This will cut down on unnecessary paperwork and give you a simple "subscription" type approach to paying your Dancercise bill. We'll no longer be accepting checks. No more remittance forms to send in, no more checks to write, no more late fees! Just let us put your credit card on secure servers run by authorize.net and your child can enjoy Dancercise free of interruptions. We'll continue to prorate and, as always, you can cancel your account at any time with two weeks' prior notice.
I don't do well with paper. Can you e-mail me my statement?
YES! As part of our commitment to reducing unnecessary paper production, as well as a cost-saving measure for us as we attempt to minimize cost increases for our customers, we are discontinuing the mailing of paper statements. This will coincide with our no longer accepting personal checks. You will be receiving your statement via the e-mail address you provided us, and you will be able to pay by credit OR debit (checking account) card as part of our new billing policy using monthly recurring billing.
Why do I have a late fee?
As of October 1st, the new billing process means no late fees! You may have had a late fee from prior payments due to us, or in the rare event that your card is declined. We do make every effort to contact you, and ask that you do likewise in order to keep your account current, and help us focus on teaching your kids instead of chasing up accounts.
Can I use my online banking feature to pay you?
Unfortunately not. Behind the scenes, your bank will send us a check drawn on your account. In order to keep our prices as competitive as we can, and to provide consistency for you and help ensure that your child does not miss class due to an outstanding balance, we can only accept customers who enroll in our automated monthly billing program. There will not be an administrative fee for this recurring billing process, and you will be able to call to cancel at any time subject to our usual notice period.
My child stopped going to Dancercise Kids a few weeks ago. Can I get a credit?
It's your responsibility to notify us if you intend to withdraw from class, with the two week notice we ask for on the registration form. Unfortunately, our teachers do not have the time during class to verify the reason for any absences or other circumstances for the (often) hundreds of children they teach, although we do take attendance. You can notify us of your intent to withdraw from class by completing this form online, or by calling our office at (952) 925 3922.
I've lost my statement. Can I get a replacement?
If you submit the Account Inquiry form with your account number or other identifying details, we can let you know what you owe, and e-mail you your statement. Please remember to check your spam and junk e-mail filter in case our e-mails get caught in it.