My Account
Questions Regarding Your Account
Thanks for visiting. We hope to provide more functionality on this page over the next few months. In the meantime, here are some of the most frequent questions we are asked.
How do I withdraw my child from class?
You can notify us of your withdrawal from class by completing this online form. We'll be sorry to see you go, but we appreciate your business and hope to see you at one of our camps or studio classes (if you live in Minnesota) or on our online store. After withdrawing from class, you will still need to pay any outstanding balance for classes taken or other charges on your account.
When is my tuition due?
If you pay Dancercise Kids directly, your tuition is due two weeks prior to the start of the session for which you are paying. For example, payments for classes starting the week of June 1st are due by May 15th. You will receive a statement two weeks prior to the payment due date with your account balance and payment instructions. In the prior example, you would receive a statement on or around May 1st, indicating the balance due by May 15th, for classes starting June 1st.
If you pay your center for your Dancercise Kids classes, then check with your center director. Centers have their own billing practices and policies.
How do I pay?
You have several options for payment.
1. Monthly payments by check, mailed to our corporate address (details here). There is a small administrative fee for paying monthly. We encourage you to pay quarterly by credit or debit card.
2. Automatic quarterly payments by credit or debit card, by completing the information on the registration form, or on the credit card payment form provided with your statement.
3. Manual quarterly payments by credit or debit card, by calling our corporate office and providing your account number (on your statement) and your credit card details. Please do NOT provide credit card details via e-mail.
Why do I have a late fee?
We make every attempt to contact you and notify you of your balance. Your statement, mailed to you, should arrive at least 10 days before payment is due. If you have not paid your minimum balance by the 15th of the month, you will incur a late fee. If you think your check will be late, call us and let us know. We're reasonable people!
Can I do monthly automated billing?
Shortly we will be moving to an automated monthly billing process, and - in common with many businesses - no longer accepting personal checks. You will be able to enroll for Dancercise Kids and have the standard class amount billed to your credit or debit card on a consistent basis each month, just like bill pay (if you do online banking). This is designed to provide consistency for you, and to help us ensure that your child does not miss class due to an outstanding balance. There will not be an administrative fee for this recurring billing process, and you will be able to call to cancel at any time subject to our usual notice period.
My child stopped going to Dancercise Kids a few weeks ago. Can I get a credit?
It's your responsibility to notify us if you intend to withdraw from class, with the two week notice we ask for on the registration form. Unfortunately, our teachers do not have the time during class to verify the reason for any absences or other circumstances for the (often) hundreds of children they teach, although we do take attendance. You can notify us of your intent to withdraw from class by completing this form online, or by calling our office at (952) 925 3922.
I've lost my statement. Can I get a replacement?
We try to avoid duplicate mailing of statements. However, if you submit the Account Inquiry form with your account number or other identifying details, we can let you know what you owe, and e-mail you a PDF version of your statement.
I don't do well with paper. Can you e-mail me my statement?
YES! As part of our commitment to reducing unnecessary paper production, as well as a cost-saving measure for us as we attempt to minimize cost increases for our customers, we will shortly be discontinuing the mailing of paper statements. This will coincide with our no longer accepting personal checks. You will be able to receive a version of your statement via e-mail, and you will be able to pay by credit OR debit (checking account) card as part of our new billing policy.